Shipping policy
Shipping Policy
At Alternative Darkwear, we process and fulfill orders directly from our central facility. Our shipping protocols are designed to deliver your darkwear, techwear, and alternative apparel securely and efficiently.
1. Order Processing & Handling Times
- Processing Time: All orders are processed within 1–3 business days (excluding weekends and major holidays) after receiving your order confirmation email.
- Order Tracking: You will receive a automated shipping confirmation email containing your tracking number once your package has been handed over to the carrier. Tracking updates may take up to 24–48 hours to activate.
2. Domestic Shipping Rates & Estimates
- Standard Domestic Shipping: Calculated at checkout based on package weight, dimensions, and destination. Estimated delivery timeframe is 3–11 business days after carrier acceptance.
- Expedited Options: Expedited carrier options (if available at checkout) will display real-time calculated rates and estimated transit windows.
3. International Shipping
- We ship internationally to select destination countries. Shipping rates for international orders are calculated at checkout.
- Import Duties, Taxes, and Customs Fees: International orders may be subject to import duties, taxes, and customs fees levied by the destination country upon arrival. Alternative Darkwear is not responsible for these charges; all customs and duty assessments are the sole responsibility of the customer.
4. Address Accuracy & Undeliverable Packages
- Customers are responsible for providing complete and accurate shipping details at checkout.
- If a package is returned to our facility due to an incomplete, incorrect, or invalid address provided by the customer, the customer is responsible for any re-shipping costs required to dispatch the order again.
5. Order Cancellations & Address Updates
- Because order processing begins promptly upon submission, address changes or order cancellation requests must be sent immediately to slava@alternativedarkwear.com. Once an order has entered fulfillment or carrier dispatch, no further modifications can be made.
6. Lost, Stolen, or Damaged Packages
- Damaged Shipments: If your order arrives damaged, please retain all original packaging materials and contact us immediately at slava@alternativedarkwear.com with clear photos of the damage so we can file a claim and resolve the issue.
- Missing Packages: If your tracking status displays "Delivered" but you have not received your package, please verify your delivery area and check with neighbors or building management before reaching out to support.
7. Fulfillment Hub Contact Information
Alternative Darkwear
1668 E 52nd St
Brooklyn, NY 11234
United States
Support Email: slava@alternativedarkwear.com
Section 8: Dropship & Tiered Shipping Schedule
Select catalog items ship directly from specialized domestic and international manufacturing hubs. To maintain pricing accuracy across distinct packaging dimensions and item weights, standard shipping fees for dropshipped merchandise are applied at checkout according to the following tier schedule:
| Shipping Tier | Packaging & Item Allocation | Flat Rate (USD) |
| Flat shipping rate $15 | Light items, minimal hardware packaging | $15.00 |
| Flat shipping rate $20 | Small apparel items and light accessories | $20.00 |
| Flat shipping rate $25 | Standard packaged hardware items | $25.00 |
| Flat shipping rate $30 | Medium weight alternative apparel orders | $30.00 |
| Flat shipping rate $35 | Heavy items or bulky structured outerwear | $35.00 |
| Flat shipping rate $40 | Large volume multi-item orders | $40.00 |
| Flat shipping rate $45 | High-weight heavy packaged configurations | $45.00 |
| Flat shipping rate $50 | Oversized maximum-volume cargo shipments | $50.00 |
| Flat shipping rate $55 | Heavy footwear, platform boots, and heavy outerwear | $55.00 |