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      Refund policy

      Return & Refund Policy

      At Alternative Darkwear, we want you to be fully satisfied with your purchase. If a product does not meet expectations, our return process is structured to handle your request clearly and transparently.

      Eligibility Windows & Conditions

      • Return Window: We accept formal return requests within 30 days of confirmed carrier delivery.
      • Item Condition Standards: Items must be returned in their original condition: unworn, unwashed, unaltered, with all hardware and branding tags securely attached, and in original packaging. Proof of purchase is required.
      • Exclusions: We do not accept returns on sale items, gift cards, or any item showing visible signs of wear, washing, or structural modification.

      Restocking Fees & Deductions

      • Standard Returns: All voluntary returns (e.g., change of mind, incorrect size selection) are subject to a 20% restocking fee. This amount is automatically deducted from your total refund upon processing.
      • Defective or Damaged Items: No restocking fee applies to returns caused by merchant error, transit damage, or manufacturing defects.

      How to Initiate a Return

      To start a return, log in to your account portal at https://account.alternativedarkwear.com or contact customer support directly at Slava@alternativedarkwear.com. Returns sent back without prior authorization will not be accepted.

      Return Shipping Protocol

      • Standard Returns: Return shipping costs are the sole responsibility of the customer. We recommend using a trackable shipping service, as we cannot guarantee processing for items lost in transit.
      • Defective, Damaged, or Incorrect Items: Inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately with photographic proof. We will evaluate the issue and provide a prepaid return label at no cost to you.

      Exchanges

      The fastest way to exchange an item is to return the original item and place a new order separately once the return is processed. For voluntary returns, the applicable 20% restocking fee will be deducted from the refund unless prohibited by law.

      European Union 14-Day Cooling-Off Period

      For eligible orders shipped to consumers in the European Union, customers may exercise their statutory right of withdrawal within 14 days of receiving the order, subject to applicable law. Items should be returned in their original condition, unworn, unaltered, and with tags attached where applicable. No restocking fee will be applied where doing so would conflict with mandatory consumer-protection law. Statutory rights remain unaffected.

      Refunds

      Once your return is received and inspected, we will notify you of the approval status. If approved, the refund will be processed back to your original payment method within 5–10 business days. For voluntary returns, the applicable 20% restocking fee will be deducted from the refund. No restocking fee applies to returns caused by merchant error, transit damage, or manufacturing defects. Bank and credit card processing times may vary.

      Authorized Mail-In Address

      Alternative Darkwear operates as an online-only direct-to-consumer e-commerce retailer. We do not accommodate local walk-in support, public exchanges, or showroom collections. Authorized mail-in returns must be shipped to:

      Alternative Darkwear
      1668 E 52nd St
      Brooklyn, NY 11234
      United States

      Support Email: Slava@alternativedarkwear.com