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      Refund policy

      Return & Refund Policy

      At Alternative Darkwear, we want you to be fully satisfied with your order. If a product does not meet expectations, our digital support infrastructure is built to process your request transparently.

      Eligibility Windows & Conditions

      • Return Window: We accept formal return requests within 14 days of confirmed, tracked carrier delivery.

      • Item Condition Standards: Items must be returned in their original condition: entirely unworn, unwashed, unaltered, and with all alternative hardware branding tags securely attached.

      • Exclusions: We do not accept returns on any item that shows visible signs of washing, wear, structural modifications, or cosmetic damage.

      How to Initiate a Return

      To submit a return request, please log in to your secure online customer dashboard at [https://account.alternativedarkwear.com](https://account.alternativedarkwear.com) and navigate to your order history panel. Our operations team will review the submission details and issue authorized mail-in steps within 1–3 business days.

      Return Shipping Protocol

      All return shipping fees are the sole responsibility of the customer. We strongly recommend utilizing a trackable shipping service with a valid tracking identifier. Alternative Darkwear cannot guarantee credit processing for items lost or untracked during transit.

      Refunds & Credit Allotments

      • Standard Online Returns: Approved items are processed immediately as digital store credit applied directly to your registered user profile at alternativedarkwear.com upon physical arrival and inspection at our central node.

      • Defective, Damaged, or Incorrect Items: If an item arrives structurally damaged, defective, or suffers a fulfillment sorting error on our part, a full refund will be processed back to your original payment method within 5–7 business days. Please upload photographic proof directly through your customer account portal; a physical return mailer is not required for these validated occurrences.

      Authorized Mail-In Address

      Alternative Darkwear operates strictly as an online-only direct-to-consumer e-commerce retailer. We do not accommodate local walk-in support, public exchanges, or showroom collections at our administrative facility.

      All authorized mail-in returns must be shipped directly to our primary hub: Alternative Darkwear 1668 E 52nd St, Brooklyn, NY 11234-3812

      For additional technical or structural order support, please reach out to our digital team at

      Info@alternativedarkwear.com.

      alternativedarkwear@gmail.com.

       

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